For questions about products, custom orders, shipping, collaborations, or wholesale inquiries, you can reach Tide Knot Studio through the contact form on our website or by direct message on social media. Our email is the best way to contact us at hello@tideknotstudio.com.

We do our best to respond to all inquiries within 1–3 business days.

Whether you’re looking for a custom macramé plant hanger, color request, or simply need help choosing the right piece for your space, we’re always happy to help.

Each Tide Knot Studio piece is carefully handcrafted to order. Most items will ship in 1-3 business days, but please allow up to 3–7 days for order processing before shipment.

Processing times may vary depending on:

• order volume

• custom requests

• product size or complexity

• seasonal demand

Once your order has shipped, you will receive tracking information by email.

We take pride in creating high-quality handmade macramé décor and appreciate your patience while your piece is thoughtfully crafted.

Tide Knot Studio products are handcrafted using high-quality cotton rope, including eco-friendly recycled cotton cord made from reclaimed textile materials.

This recycled cotton rope is created by repurposing cotton fabrics from the garment industry, helping reduce textile waste while minimizing water usage and CO2 emissions compared to traditional cotton production.

Instead of dyeing fibers, similar-colored fabrics are carefully sorted, broken back down into cotton fibers, and respun into durable new rope — creating beautiful, sustainable materials without unnecessary waste.

We carefully choose materials that are:

• eco-friendly

• recyclable

• durable and long-lasting

• soft yet heavy-duty

• thoughtfully sourced for both quality and sustainability

Our goal is to create handmade macramé décor and accessories that are both beautiful and intentionally made.

Yes — Tide Knot Studio happily accepts select custom orders based on availability.

Custom requests may include:

• specific colors

• custom lengths or sizing

• plant hanger variations

• matching sets

• special gifts or event pieces

Because each item is handmade, we love creating pieces that feel personal and tailored to your space and style.

To discuss a custom order, please reach out through the contact form on our website or send a message on social media. We’ll do our best to bring your vision to life.

Yes — every product at Tide Knot Studio is thoughtfully handmade with care and attention to detail.

From plant hangers and home décor to wristlets and accessories, each piece is individually crafted using premium cotton rope. Because our products are handmade, slight variations may occur, making every item unique and one of a kind.

We believe handmade craftsmanship brings warmth, character, and authenticity to the spaces and everyday items you use most.

Because each item is handmade with care, all sales are considered final. However, your satisfaction is very important to me.

If your order arrives damaged or there is an issue with your purchase, please contact me within 5 days of delivery at hello@tideknotstudio.com so I can help make it right.

Once an order has shipped, Tide Knot Studio is not responsible for postal delays or lost packages. However, I will always do my best to assist you in resolving any shipping concerns.

At this time, shipping is available within the United States and Canada.